We're here to help
Have questions about our products or need support? We're here to assist you.
127 Innovation Way
Manchester Business Park
Manchester M15 4FN
United Kingdom
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed
For product support, warranty claims, or technical assistance, please email us with your order number and a detailed description of your inquiry. Our support team will get back to you promptly.
We welcome visitors to our Manchester office by appointment. Please email us in advance to schedule a visit.
Standard UK delivery takes 3-5 business days. Express shipping options are available at checkout.
We offer a 30-day money-back guarantee. If you're not satisfied, return the product for a full refund.
Machine wash in warm water (max 60°C) without fabric softener. Air dry or tumble dry on low heat.
Currently, we only ship within the United Kingdom. International shipping will be available in late 2026.
Yes, our system works on hardwood, tile, laminate, vinyl, and most sealed floor surfaces.
With proper care, each head lasts for 200+ cleaning sessions. We recommend replacing them every 6-12 months depending on usage.