Contact Us

We're here to help

Get in Touch

Have questions about our products or need support? We're here to assist you.

Email

[email protected]

We typically respond within 24 hours

Office Address

127 Innovation Way
Manchester Business Park
Manchester M15 4FN
United Kingdom

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed

Need Support?

For product support, warranty claims, or technical assistance, please email us with your order number and a detailed description of your inquiry. Our support team will get back to you promptly.

Visit Our Office

We welcome visitors to our Manchester office by appointment. Please email us in advance to schedule a visit.

Frequently Asked Questions

How long does shipping take?

Standard UK delivery takes 3-5 business days. Express shipping options are available at checkout.

What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied, return the product for a full refund.

How do I care for my microfiber heads?

Machine wash in warm water (max 60°C) without fabric softener. Air dry or tumble dry on low heat.

Do you ship internationally?

Currently, we only ship within the United Kingdom. International shipping will be available in late 2026.

Is the FreshWave System suitable for all floor types?

Yes, our system works on hardwood, tile, laminate, vinyl, and most sealed floor surfaces.

How often should I replace the microfiber heads?

With proper care, each head lasts for 200+ cleaning sessions. We recommend replacing them every 6-12 months depending on usage.