GDPR Compliance

Last updated: May 21, 2026

Introduction

FreshWave Mop is committed to complying with the General Data Protection Regulation (GDPR) and ensuring the protection of personal data for all individuals in the European Economic Area (EEA) and the United Kingdom.

Data Controller

FreshWave Mop is the data controller responsible for your personal data. Our contact details are:

FreshWave Mop
127 Innovation Way
Manchester Business Park
Manchester M15 4FN
United Kingdom
Email: [email protected]

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: To fulfill our contract with you when you purchase our products or services
  • Consent: When you have given us explicit consent to process your data for specific purposes (e.g., marketing communications)
  • Legitimate interests: To operate our business, improve our services, and prevent fraud
  • Legal obligation: To comply with applicable laws and regulations

Your Rights Under GDPR

Under GDPR, you have the following rights:

Right to Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data within one month of your request.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to the processing of your personal data, particularly for direct marketing purposes.

Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]

We will respond to your request within one month. In complex cases, we may extend this period by two additional months, and we will inform you of any such extension.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response and breach notification procedures

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order and transaction data: 7 years (for tax and accounting purposes)
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Website analytics data: 26 months
  • Customer support inquiries: 3 years

International Data Transfers

If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Binding corporate rules

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach.

Updates to This Policy

We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions about our GDPR compliance or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: 127 Innovation Way, Manchester Business Park, Manchester M15 4FN, United Kingdom